Privacy Policy

Last updated: 15th November 2025


Rosie & B is committed to establishing and maintaining the trust and confidence of the visitors to its website at www.rosieandb.co.uk. Rosie & B complies with all current UK Data Protection legislation and regulations, and is dedicated to upholding your privacy and protecting your personal information.  

This Privacy Policy is designed to explain how your personal data is gathered, used, disclosed, and safeguarded when you access and use our website.

INFORMATION THAT MAY BE COLLECTED

The types of personal information obtained about you depends on how you interact with the Rosie & B website and how you use the services that we offer. The term "personal information”refers to information that identifies, relates to, describes or can be associated with you.

PERSONAL INFORMATION PROVIDED BY YOU

We may collect personal information that you willingly provide when using our website, including but not limited to:

  • Contact details including your name, postal address, phone number, and email address.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through our Contact form.

AUTOMATICALLY COLLECTED INFORMATION

When you access our website, certain information is automatically collected, including:

  • IP address and network connection, for security and analytics.
  • Browser information, to optimise your browsing experience.
  • Device information and operating system, to ensure compatibility.
  • Referring URLs, to understand how you found our website.
  • Pages visited and how you use the site, for website analytics.

INFORMATION OBTAINED FROM THIRD PARTIES

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Shopify, the company that provides the shopping platform for our website and the services we offer.
  • payment processors, who collect payment information (credit or debit card details and billing address) to process your payment, fulfil your orders and provide you with the products you wish to purchase.

When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

HOW YOUR INFORMATION IS USED

Your personal information is used in the following circumstances:

Personalisation:
We use your personal information to deliver the services you request, to continually enhance your user experience, and make your interactions more relevant and enjoyable.

Order Processing and Customer Support:
We use your personal information to process payments, fulfil orders and subscriptions, send notifications related to your account, purchases, returns, exchanges or other transactions, request and manage product reviews, create and maintain your customer account, arrange shipping, facilitate returns and exchanges, and operate other features and functionalities associated with your account.

Communication:
Your contact information allows us to respond to your inquiries, provide customer support, and engage with you when necessary. This is so we may be responsive to you, provide effective services to you, and maintain our business relationship with you.

Marketing and Advertising:
We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, for administering product reviews, and to show you advertisements for products or services.

Analytics and Security:
We monitor and analyse usage patterns to bolster our website’s functionality and security.

Security and Fraud Prevention:
We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.

DISCLOSURE OF PERSONAL INFORMATION

We do not sell, trade, or transfer your personal information to third parties without your consent.

In certain circumstances we may disclose your personal information with trusted service providers who assist us in operating our business and website with services such as payment processing, cloud storage, order fulfilment and shipping.

COOKIES

Like most websites, cookies are used on our website. For specific information about the cookies that are used for powering our online shop with Shopify, please see https://www.shopify.com/legal/cookies.

We use cookies to operate and improve our website and the services that we provide to you (including remembering your actions and preferences), and to run analytics and better understand user interaction with our website.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause certain features and general functionality of this website to work incorrectly or no longer be available.

THIRD PARTY SERVICES, WEBSITES AND LINKS

The Rosie & B website uses integrated applications provided by trusted third-party service providers to enhance your experience and provide specific services.

We use MailerLite to manage our email communications. When you sign up to receive emails from Rosie & B — either through our website or as part of a purchase — the information you provide (such as your email address, and where applicable, your name or location) is securely passed to MailerLite and stored within their platform. This allows us to send occasional updates, offers and product information to subscribers who have explicitly opted in. Your information is used solely for this purpose and is never shared with other organisations.

We also use Rapid Reviews to collect product reviews. This application may send you relevant, one-time messages such as review requests or notifications, and will store the information you provide (for example, your name or email address) strictly for the purpose of managing and displaying product reviews. It is not used for any marketing purposes.

Both services operate in accordance with GDPR and industry best practices to ensure your data is handled responsibly and securely.

The Rosie & B website provides links to websites or other online platforms that are operated by third parties. If you follow links to other websites you should review the privacy and security policies provided by their owners. We do not guarantee and are not responsible for the privacy or security of other websites, including the accuracy, completeness, or reliability of information that they contain.

SUBSCRIPTION MANAGEMENT

To manage and operate customer subscriptions, Rosie & B uses a trusted third-party service provider, Seal Subscriptions. This service powers features such as recurring deliveries, billing schedules, and access to a subscriber portal where you can view and update your preferences.

When you purchase or enrol in a subscription, only the minimum personal data required to operate your subscription (such as your name, email address, and subscription details) is securely shared with Seal Subscriptions. This data is used exclusively for administering your subscription.

Seal Subscriptions is fully compliant with UK GDPR and recognised industry security standards. Your data is not used by Seal for marketing, nor is it shared with any additional third parties.

As the data controller, Rosie & B remains responsible for how your personal data is handled. Seal Subscriptions acts as a data processor on our behalf.

Subscribers can access their subscription at any time using the secure login link or verification code sent to their email address, and may manage their preferences through the Connection Club customer portal.

DATA PROTECTION (GDPR)

Under the UK's Data Protection Act 2018, you have the right to:

  • request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • have data corrected and updated if the personal information we hold about you is inaccurate or incomplete.
  • request the deletion of your personal information.
  • request that processing of your data is stopped or restricted.
  • take advantage of data portability, whereby you are able to reuse your data for different services.
  • object to how your data is processed in certain circumstances.

CHILDREN'S DATA

Our products and services are designed for a general audience and are not intended for or directed towards children.

We do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

CHANGES TO THIS PRIVACY POLICY

We keep this Privacy Policy under regular review, and updates will be inserted into this web page.

CONTACT

Should you have any questions about this Privacy Policy, or if you would like to exercise any of the rights available to you, please email hello@rosieandb.co.uk or contact us at 2 Struan Gardens, Woking, GU21 4DJ.